Shipping policy

Q: Do you ship to my country? (International)

Due to complications with shipping, we no longer offer worldwide international shipping aside from the United States and Canada at this time. We apologize for any inconvenience.

Q: How do I get free shipping? (U.S.)

You can automatically receive free standard shipping if you’re a resident within the Contiguous-U.S. and your order totals to $150+. 

At this time, free shipping is not applicable to the following US locations:

American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. 

Q: How much do I need to pay for the shipping fee? 

You will be able to view and access estimated shipping fees for all offered carriers in your cart. For exact fees and taxes, they will be automatically calculated at the checkout page.

Q: I just placed an order. When will my order ship and where does the Beauty Within Shop ship from?

Thank you for purchasing! 🥰 Our very small but mighty fulfillment team is hard at work to make sure the products are packaged carefully and passed on safely to the delivery couriers. Please allow us 1-3 additional business days to process your order and get your goodies ready for shipping out! For special holiday periods, it might take the team a little longer to process your order – we’ll thank you in advance for your patience! 

We process and ship out orders Monday through Friday, excluding holidays, from our warehouse in Upstate, New York.

Q: What payment methods & shipping methods do you offer?

We currently accept payments through Google Pay, Apple Pay, Shop Pay, Paypal, VISA, Mastercard, AMEX, Discover, JCB, & Elo.

As for currencies, we accept payments in USD and CAD. You can toggle the currencies by clicking on the button located on the top right on the site.

For shipping services, we currently offer UPS and USPS for shipping. 

Q: I want to cancel/change my order!

If you would like to cancel/change your order, please notify us at care@beautywithin.com along with your order number within two hours of placing your order. If your email is not received within this time frame, your order will be “locked” and our team will proceed with fulfilling your package. 

Please note that we cannot cancel, refund, or change your order when your package gets fulfilled and picked up by the delivery couriers. 

DELIVERIES & SHIPPING

At this time, shipping couriers are not providing guaranteed delivery dates and shipment delay claims are not currently accepted due to COVID-19. Additionally, the Beauty Within Shop is not liable for any lost or stolen packages. 

Q: Why is my package delayed?

(U.S.)

We’re sorry your goodies are running late! Unfortunately, this could be due to a variety of reasons on the delivery carrier’s end, especially due to COVID-19, weather conditions, or any major holiday season. We recommend checking with the package’s carrier for the latest updates on their order status. If you have any further questions or concerns, please notify us at care@beautywithin.com with your order number and we’ll have someone from our team help you track down your package!

(Canada)

In the case your package is running later than anticipated, it could be that your package is in the process of clearing customs so it should take around 1-5 business days. We hope you can understand this is mandated by the border control of your country and not something we can expedite. 

Q: I realized I wrote in the wrong address! What should I do?

We understand mistakes happen! If you believe you submitted the wrong address for your order, please notify us at care@beautywithin.com with your order number within two hours of placing your order to cancel (before fulfillment). Once your order is canceled, you can go ahead and place another order with the correct address.

If your order is already shipped out, we highly recommend reaching out to the selected delivery courier directly for further assistance. The Beauty Within Shop is not responsible for packages shipped and delivered to the wrong address.

Q: The tracking says my package was delivered but I don’t see it in my mailbox/porch!

We’re so sorry your package is missing! Sometimes the delivery couriers mark packages as “delivered” when they arrive at your local sorting facility. If you believe that is not the case, we highly recommend reaching out to your local post office or to your package carrier’s customer service to file a lost package claim.

If needed, you can reach out at care@beautywithin.com to confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to relay to your package carrier to investigate. 

The Beauty Within Shop is not liable for any lost or stolen packages.